Welcome
Setting the Gold Standard for Mid-Sized Business Services
Contact Center Optimization, Global Business & Shared Services, and Experience-Led Transformation for mid-sized organizations
What IS shared services?
Shared Services (or Global Business Services) is a smart way for growing companies to streamline their support functions—things like HR, Finance, IT, and Customer Service—by bringing them together into one centralized team.
In a nutshell...
Instead of each department or location doing things their own way, shared services creates a unified approach. That means fewer headaches, more consistency, and better use of your resources. It’s especially valuable as your business grows, because it helps you scale without adding unnecessary complexity or cost.
Building Capabilities
Think of it like building an internal service hub—one that uses best practices, automation, and clear accountability to support your teams more efficiently. It’s not just about saving money—it’s about freeing up time so your people can focus on what they do best: serving your customers and growing the business.
Why "CommUnity" ?
"If you want to go fast, go alone. If you want to go far, go together.” — African proverb
We’ve walked the walk. At CommUnity, we’re not just advisors—we’re operators who’ve lived the Shared Services and GBS journey from the inside. We’ve led transformations at Fortune 100 companies and growing mid-sized businesses alike. We know what works—and what’s just noise—because we’ve been there. That means we bring real stories, real lessons, and real solutions to help you avoid costly missteps and move faster. Our mission is simple: to help mid-market organizations like yours scale smartly, deliver better service, and get it right the first time.
Innovative Consulting Solutions for Global Business Services
Business Value Consulting
Digital Transformation Consulting
Digital Transformation Consulting
Our consulting practice helps organizations design service delivery strategies that scale—intelligently and sustainably. We leverage AI not as a buzzword, but as a practical tool to enhance experience, reduce complexity, and unlock value. From employee portals to patient onboarding journeys, we identify opportunities, expand capabilities, and accelerate outcomes that matter.
Digital Transformation Consulting
Digital Transformation Consulting
Digital Transformation Consulting
We guide organizations in making smart, scalable digital investments—identifying where generative AI fits today, and where to watch for emerging opportunities. Our approach prioritizes impact across core areas like case management, intelligent document processing, chatbots, and language translation—ensuring your tech stack works in service of real outcomes, not just trends.
Strategy Sessions
Performance Framework
Performance Framework
Our Strategy Days are immersive, tailored workshops designed to align leaders and empower cross-functional teams. We help you establish a clear baseline, define shared goals, and tackle your biggest service delivery challenges. Grounded in real-world case studies, these sessions spark collaborative problem-solving and deliver an actionable roadmap your team can execute with confidence. Focused, fast-paced, and built for results—this is strategy that sticks.
Performance Framework
Performance Framework
Performance Framework
We help you define performance metrics that matter—aligned to your business goals and the moments that shape employee experience. Our First-Time-Right framework filters out noise to focus on high-impact KPIs that drive clarity, not complexity. With expertise across outsourced partners, captive centers, and tiered support models, we build co-created tools that offer visibility at every level and enable scalable, measurable improvement across the enterprise.
About CommUnity Professional Services
Our Mission
Our Services
Our Services
At CommUnity, we help organizations redefine service experience—combining Fortune 100 expertise with practical strategies that scale. We blend advanced technologies with thoughtful design to streamline operations, elevate the employee experience, and achieve meaningful business outcomes. Rooted in integrity, collaboration, and a First-Ti
At CommUnity, we help organizations redefine service experience—combining Fortune 100 expertise with practical strategies that scale. We blend advanced technologies with thoughtful design to streamline operations, elevate the employee experience, and achieve meaningful business outcomes. Rooted in integrity, collaboration, and a First-Time-Right mindset, we drive transformation that works—for people and performance.
Our Services
Our Services
Our Services
We help mid-sized, growing organizations strengthen their service experience—whether launching new support models, improving CRM platforms, or navigating growth. Our consulting brings structure and clarity through proven frameworks, expert briefings, and tailored programs that scale with you. As a trusted partner, we uncover practical op
We help mid-sized, growing organizations strengthen their service experience—whether launching new support models, improving CRM platforms, or navigating growth. Our consulting brings structure and clarity through proven frameworks, expert briefings, and tailored programs that scale with you. As a trusted partner, we uncover practical opportunities to deliver better service, smarter operations, and long-term success.
Our Approach
Our Services
Our Approach
Smash the Science Project.
Our 5-step cycle brings accuracy without overengineering—Discovery, Strategy Design, Solution Development, Implementation, and Continuous Improvement. We co-create solutions that are built to launch and built to last—ensuring your service experience transformation gains traction, delivers value, and keeps evolving with your business.