Helping enterprises stabilize, modernize, and future-proof service delivery models in an era of AI acceleration, cost pressure, and organizational complexity.
20+ years of global leadership across GBS, Service Delivery, and Enterprise Operations:
Life Sciences | Healthcare | Regulated Industries
- Global Business Services (GBS) and Enterprise Service Delivery (ESD)
- AI Readiness and Tier 1 / Tier 0 Strategy
- Operating Model Design and Transformation
- Governance, Value Realization, Executive Alignment
- $XM cost optimization and productivity outcomes delivered
- Engagement Plat, Global Delivery, BPO & Partner Ecosystems
When service delivery becomes fragmented, leaders don't need more tools - they need judgement.
Organizations today are facing:
- AI adoption pressure without operating model readiness
- Disconnected service experience across HR, IT, Finance and Customer Operations
- Legacy GBS models straining under new regulatory, workforce and cost realities
- Transformation fatigue driven by initiatives without accountability
The risk isn't standing still.
It's moving fast in the wrong direction.
Flexible. Senior. Outcome-oriented.
Engagement models are designed to meet leaders where they are:
Principal Advisor
Embedded strategic advisor to executive teams
Transformation Lead
Time-bound leadership for critical initiatives
Executive Sounding Board
Pre-investment, pre-reorg, pre-AI decision support