The Gold Standard in Contact Center Excellence
Boutique Consultants specializing in Contact Center Optimization, Global Business & Shared Services, and Customer Experience
Innovative Consulting Solutions for Global Business Services
Business Value Consulting
Digital Transformation Consulting
Digital Transformation Consulting
Our Shared Services Consulting team helps Shared Services Leaders improve their service delivery strategy, leverage AI to deliver tangible solutions and hit if not exceed financial targets. We work with you to identify areas of investment, scale solutions and democratize value while growing your service offerings. From HR Shared Services consulting to Finance, our experience is your accelerator.
Digital Transformation Consulting
Digital Transformation Consulting
Digital Transformation Consulting
We work with you to decide where you may be ready for GenAI, what digital solutions you should deploy immediately and those “watch and see” innovations that are generating noise. We take a critical look at how these decisions impact Case Management, Intelligent Document Processing, ChatBots, Language Translation and more.
Strategy Days
Development of KPIs and Measurement Tools
Development of KPIs and Measurement Tools
Our Strategy Days are tailored to Global Shared Service centers, aimed to establish current state baseline, identify goals, and discuss challenges. We have helped teams create a comprehensive forecast of actionable steps they can apply to achieve their goals. Our workshops are interactive, built on actual case studies in Global Shared Services, and give you access to experts who live for problem solving.
Development of KPIs and Measurement Tools
Development of KPIs and Measurement Tools
Development of KPIs and Measurement Tools
We know how to identify KPIs that align to your business objectives, and quickly track the “red herrings” that don’t, allowing you to avert distractions and stay focused on the trends that impact your goals. Our experience with outsourced partners, captive centers, and tiered delivery teams is how we have navigated through the many indicators you could be following, to the ones that truly matter. The tools we have co-created have been designed for all levels of the organization, as well as developing an enterprise view, which is proven to identify scalable solutions as well as providers.
About CommUnity Professional Services
Our Mission
Our Services
Our Services
At CommUnity, we strive to redefine shared services across industries. Our expertise is unmatched, having been in the arena of Fortune 500 companies, to cultivate exceptional customer experience leveraging advanced technologies while remaining brilliant at the basics. We employ strategic guidance to adopt innovative solutions, while emp
At CommUnity, we strive to redefine shared services across industries. Our expertise is unmatched, having been in the arena of Fortune 500 companies, to cultivate exceptional customer experience leveraging advanced technologies while remaining brilliant at the basics. We employ strategic guidance to adopt innovative solutions, while empowering teams to streamline operations, elevate employee experience and realize business goals. Positive, transformative change is at the heart of our commitment to excellence, integrity and collaborative partnerships.
Our Services
Our Services
Our Services
We thrive in helping Global Shared Services Leaders conquer challenges they face in enhancing the Employee Experience. Whether it’s launching a new service, onboarding a new Function, or implementing a new CRM system, our consulting services instill leaders with the confidence needed to excel in their service delivery strategy. While tr
We thrive in helping Global Shared Services Leaders conquer challenges they face in enhancing the Employee Experience. Whether it’s launching a new service, onboarding a new Function, or implementing a new CRM system, our consulting services instill leaders with the confidence needed to excel in their service delivery strategy. While traditional consulting is our sweet spot, we love to assist in Best Practices Analyses, Executive Briefings, Engaging Q&A Sessions with Experts, Comprehensive Train-the-Trainer programs, Staff Augmentation, On-Retainer Strategic Advisory Services and more! Our commitment is to be your trusted guide in overcoming challenges and unlocking opportunities for sustainable success.
Our Approach
Our Services
Our Approach
Smash the Science Project! Our dynamic 5-step cycle helps us to remain accurate and nimble, starting with Discovery, laying the groundwork to baseline, Strategy Design to imagine the art of the possible, Solution Development to co-create and prioritize solutions, Implementation for Solutions to Take Flight, and Continuous Improvement to
Smash the Science Project! Our dynamic 5-step cycle helps us to remain accurate and nimble, starting with Discovery, laying the groundwork to baseline, Strategy Design to imagine the art of the possible, Solution Development to co-create and prioritize solutions, Implementation for Solutions to Take Flight, and Continuous Improvement to help you achieve that elusive “sticky” factor that ensure long-lasting success.
Why "CommUnity" ?
"Names are the sweetest and most important sound in any language." - Dale Carnegie
We believe professionals from every layer of shared services teams are integral members of a community, collaborating in new and innovative ways every day to deliver services that are a fully finished product to the customer – seamless and unified, coming together to make end to end service delivery look easy. This is why we chose CommUnity as our Brand name – growing together in tangible, scalable, mutually valuable ways.