Welcome
The Gold Standard in Contact Center Excellence
Boutique Consultants specializing in Contact Center Optimization, Global Business & Shared Services, and Customer Experience
Why "CommUnity" ?
"Names are the sweetest and most important sound in any language." - Dale Carnegie
At CommUnity, we believe every member of a customer experience team plays a vital role in creating seamless, end-to-end service delivery. Together, we innovate, collaborate, and make complex processes look effortless. Our name reflects our mission—growing together in scalable, impactful, and mutually rewarding ways.
Innovative Consulting Solutions for Global Business Services
Business Value Consulting
Digital Transformation Consulting
Digital Transformation Consulting
Our consulting team enhances service delivery strategies, leverages AI for practical solutions, and drives financial value realization. We identify opportunities, scale solutions, and maximize value while expanding your offerings. From Employee Portals to Patient Onboarding, we accelerate your success.
Digital Transformation Consulting
Digital Transformation Consulting
Digital Transformation Consulting
We help you identify where GenAI fits, which digital solutions to deploy now, and which to monitor. Our approach evaluates the impact on Case Management, Intelligent Document Processing, ChatBots, Language Translation, and more.
Strategy Sessions
Performance Framework
Performance Framework
Our Strategy Sessions are tailored to your service center, establishing your baseline, defining goals, and tackling challenges. We empower teams with actionable roadmaps and insights from real Customer Experience case studies. Engage with problem-solving experts in interactive, results-driven workshops.
Performance Framework
Performance Framework
Performance Framework
We identify KPIs that align with your objectives, filtering out distractions to focus on impactful trends. With expertise across outsourced partners, captive centers, and tiered teams, we pinpoint the metrics that truly matter. Our co-created tools deliver insights at every level, driving scalable, enterprise-wide solutions.
About CommUnity Professional Services
Our Mission
Our Services
Our Services
At CommUnity, we redefine customer experiences with expertise honed in Fortune 500 companies. We combine advanced technologies with strategic guidance to streamline operations, enhance employee experience, and achieve business goals. Our commitment to excellence drives transformative, positive change through integrity and collaboration.
Our Services
Our Services
Our Services
We help CX leaders tackle challenges in enhancing Employee Experience, from launching services to implementing CRM systems. Our consulting builds confidence in service delivery strategies through best practices, expert briefings, and tailored programs. As your trusted guide, we’re dedicated to unlocking opportunities for sustainable success.
Our Approach
Our Services
Our Approach
Smash the Science Project! Our 5-step cycle keeps things accurate and agile—Discovery, Strategy Design, Solution Development, Implementation, and Continuous Improvement. We co-create solutions that take flight and stick, ensuring long-lasting success.